Refund policy

At Leobonzone.com Customer satisfaction is very important to us. Our special quality audit team will check your goods before delivery. There is no problem in ensuring the quality of our products. However, you do need to check the size carefully and accurately before purchasing. Please refer to the dimension table on the product page.

If you are not satisfied with the received goods, we can arrange replacement or refund for you immediately. Applicable conditions of return and refund: you can cancel the order before delivery. If the goods you receive are defective or damaged, the size is wrong or the product is wrong, we support return or replacement. We are here to help you!

As a customer
How to cancel an order？
If the customer wants to cancel the order, the customer needs to contact us first and then our sales staff will arrange to cancel the order within 2-4 working days.
After the order is cancelled,, we will refund the customer within 2-4 days.
*However, the order can only be cancelled before shipment,any order that has been shipped cannot be cancelled.

As a customer
How to Return or exchange？
We support return or exchange within 30 days, So return method:
Customers can contact us within 30 days after receiving the product. If the goods you receive are defective or damaged, the size is wrong or the product is wrong, we support the return or exchange.

Leobonzone.com, some solutions we provide:

If our company needs to be responsible for this exception, we will allow it to be returned to our warehouse for refund or exchange.

After receiving the goods returned by you, we will refund the price and freight of the restored products in full, refund them to the users within 2-4 days, or resend the replacement products for free, and send the new products within 2-4 days at our expense. The customer does not have to bear any cost.
Use this solution only if Leobonzone.com is responsible for shipping the wrong item / size.


About the customer's responsibility：

Abnormal or incorrect order (e.g. item size)

If the customer orders the wrong size or product, we can also allow the return. In this case, the customer will be responsible for the two-way (to and from our warehouse) transportation costs. Customers need to pay for mailing to us and then paying the freight. We send new goods to the users in 2-4 days. If customers choose to refund, we will refund according to the original product price. And refund to users within 2-4 days. However, all and any transportation costs are not refundable.


*Very important other instructions about return and exchange*

Measures users need to take: if there is any problem, users only need to contact us first
Period of return acceptance: we accept any return within 30 days.
Time when the user will receive a refund: we will refund within 2-4 days after receiving the customer's return.

All returns must first contact us and be approved by our customer service team; if approved, you need to return without wear and tear, and then provide the express tracking number of the return to our customer service team.

All items returned by customers must be in a new state, unused, unwashed, and with all original labels and original packaging.

If the customer asks for a refund, we will refund the cost of the restored product within 2-4 days after receiving the customer's return. However, the transportation cost and original transportation cost of all returned goods will not be refunded and shall be borne by the customer.

It's very important that we don't accept the return of special goods or discount goods. Of course, if the customer receives the wrong goods or the goods have problems, we still support the return.


For our compensation prescription mode:

For returned items or items that need to be exchanged, we will process the plan for the goods within 2-4 working days after receiving your items.

If you need more help, please email service@leobonzone.com contact us. We will try our best to reply to all emails within 24 hours to provide you with effective help.


If the return is initiated by the customer, the customer needs to bear the freight. The specific cost should be calculated according to which express company you choose.


If the goods are returned due to our problems, i.e. the goods received by the customer are damaged or incorrect, in this case, the customer does not have to bear any freight.